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Refund Policy

Last updated: August 24, 2026

In short, because our Products are delivered electronically, we do not offer refunds for a change of mind. If a Product is faulty, inaccessible, or materially different from its description, we will first try to correct the problem. If we cannot resolve a qualifying problem, we will refund you.

This Refund Policy applies to purchases made through GetDigitalProducts.com (the “Site”) and forms part of our Terms of Service.

1. Why digital products are different

Our Products are digital and are delivered or made accessible electronically.

Unlike a physical item, a digital Product cannot be returned to inventory after it has been downloaded or accessed. For that reason, purchases are generally final except in the circumstances described below or where applicable law requires otherwise.

By completing a purchase, you acknowledge that digital delivery may begin immediately after payment is confirmed.

2. Please allow us to correct the problem

If you experience a problem with a Product, please contact us before requesting a refund. Most delivery and file problems can be resolved by:

  • Providing a new download link;
  • Replacing a damaged or incomplete file;
  • Supplying the correct Product;
  • Explaining how to open the listed file format, or
  • Correcting a technical problem with a browser-based tool.

We will make a reasonable effort to correct a qualifying problem within three business days after receiving the information needed to investigate it.

If we cannot correct the problem within that period, we will provide an appropriate replacement or refund.

3. When you may qualify for a refund

You may qualify for a full refund when:

  • A file is corrupted, incomplete, or unusable, and we cannot provide a working replacement;
  • A valid purchase cannot be downloaded or accessed, and we cannot restore access;
  • You received a different Product from the one you ordered;
  • The Product is materially different from the description that appeared on its product page when you purchased it;
  • A required component expressly promised on the product page is missing, and we cannot provide it;
  • You were charged more than once for the same transaction;
  • You accidentally completed duplicate purchases of the same product, and our records confirm the duplication
  • A payment was made without your authorization, subject to reasonable verification.

A Product is “materially different” when an important factual statement about its contents, format, functionality, or included files is incorrect. It does not mean that the Product differed from an expectation not stated on the product page.

4. When we do not provide refunds

Except where required by law, we do not provide refunds because:

  • You changed your mind;
  • You purchased the wrong Product;
  • You did not read the product description, file-format information, page count, compatibility information, or license terms;
  • You do not have or do not want to install software capable of opening the file format disclosed on the product page;
  • You expected content, features, services, or files that the product page did not promise;
  • You dislike a style, color palette, design, voice, format, or layout that was accurately shown or described;
  • You no longer need or intend to use the Product;
  • You did not download, open, complete, or implement the Product;
  • You expected a particular business, financial, educational, creative, productivity, traffic, ranking, audience, or sales result;
  • A third-party platform, software application, AI service, algorithm, policy, or interface changed after the Product was published;
  • You purchased a Product without first confirming that its license permits your intended use, or
  • You violated the Terms of Service or Product License.

5. Refund-request period

Requests concerning a faulty, inaccessible, incorrect, incomplete, or materially misdescribed Product must generally be submitted within 14 calendar days after purchase.

After that period, we may still help restore access to a valid purchase or replace a damaged file, but we generally will not issue a refund unless required by law.

The 14-day period does not limit any non-waivable legal rights. Suspected unauthorized transactions or duplicate charges should be reported as soon as they are discovered.

6. How to request help or a refund

Submit your request through our contact page.

Please provide:

  • The name used for the order;
  • The email address used at checkout;
  • Your order number;
  • The name of the Product;
  • A clear description of the problem, and
  • A screenshot or error message, if available and relevant.

Do not send your complete payment card number, password, or other sensitive financial information.

We aim to acknowledge refund and technical support requests within two business days. Additional time may be needed if we require more information or must investigate the issue with a payment or technology provider.

7. Approved refunds

Approved refunds are returned to the original payment method used for the purchase.

We cannot send a refund to a different card, payment account, person, or payment method. The amount refunded will not exceed the amount actually paid for the affected purchase.

After we issue a refund, the time it takes to appear in your account is determined by your payment provider, bank, or card issuer.

When a Product is refunded:

  • Your license to use that Product ends;
  • Any remaining download or account access may be revoked; and
  • You must stop using the Product and delete all downloaded and backup copies.

These requirements are also stated in our Product License.

8. Bundles

A bundle is sold as a single Product at a combined price.

If one component of a bundle is faulty or missing, we will first attempt to replace or correct that component. If we cannot resolve a qualifying problem that materially affects the bundle, we may refund the bundle purchase in full.

We generally do not provide partial refunds, remove individual items from a bundle after purchase, or exchange one bundle component for another.

9. Discounted and free Products

If a discounted Product qualifies for a refund, the refund will be limited to the amount you actually paid.

Free Products have no purchase price and therefore no refundable amount. If a free Product is damaged, missing, or inaccessible, please report it through our contact page so we can investigate and, where possible, provide a working copy.

Free and promotional Products remain subject to the Product License.

10. Unauthorized transactions

If you believe a payment was made without your authorization, please contact us and notify your bank, card issuer, or payment provider promptly.

We may request reasonable information to identify the transaction and investigate the report. Nothing in this Policy limits your right to report or dispute an unauthorized transaction directly with your payment provider.

If an unauthorized transaction is confirmed, access to the associated Products will be revoked and the applicable license will terminate.

11. Payment disputes and chargebacks

Contacting us first may allow us to resolve a delivery, duplicate payment, or Product problem more quickly. However, nothing in this Policy prevents you from exercising any dispute or chargeback right available through your bank, card issuer, payment provider, or applicable law.

While a payment dispute is under investigation, we may temporarily suspend the associated account, download links, and access to the product.

We may provide the payment processor with relevant transaction records, including the order information, delivery records, communications, and download or access logs.

If a charge is reversed or refunded through a payment dispute, the associated Product License ends, and all copies of the Product must be deleted.

12. Changes to this Policy

We may update this Refund Policy from time to time.

Changes generally apply to purchases made after the updated Policy takes effect. The version in effect when you completed your purchase will continue to govern that purchase unless a change is required by law or you agree to revised terms.

13. Contact

For refund, duplicate payment, or delivery questions, please contact us.

Brandion LLC
10866 Culver Blvd, PMB 1296
Culver City, CA 90232