Last updated: [EFFECTIVE DATE]
In short: digital files cannot be returned, so we do not offer refunds for change of mind. If a file is faulty, will not download, or is not what the product page described, we will fix it or refund you.
1. Why digital products are different
Once a digital file has been delivered it cannot be given back. Downloading a file is not like returning a physical item to a shelf — we cannot un-supply it. For that reason, all sales are final except in the circumstances set out below.
By completing your purchase you acknowledge that delivery begins immediately and that you are asking us to supply the file straight away.
2. When we will refund you
We will refund your purchase in full if any of the following apply and we cannot put it right within [3] business days:
- The file is corrupted, will not open, or is unusable.
- The download link does not work and we cannot supply a working one.
- You received a different product from the one you ordered.
- The product is materially different from its description — meaning something we stated about it is wrong, not that you expected something else.
- You were charged more than once for the same order, in which case we refund the duplicate.
- You were charged for an order you did not place and did not authorise.
Please give us the chance to fix it first. Most problems are a corrupted upload or an expired link and take minutes to sort out.
3. When we will not refund you
- You changed your mind after downloading.
- You bought the wrong product by mistake, or bought the same product twice deliberately.
- You did not read the description, page count, or file format before buying.
- You do not have, or do not want to install, software capable of opening the stated file format.
- You expected the product to include something it never claimed to include.
- You are unhappy with the style, colours, or layout shown accurately in the preview images.
- You want a refund because you did not use the product.
4. Time limit
Refund requests must reach us within [14] days of your purchase. After that we cannot consider a request except where the law requires otherwise.
5. How to request a refund
Email [SUPPORT EMAIL] with:
- The email address you used at checkout
- Your order number, which is in your receipt
- The product name
- What went wrong, with a screenshot if you can
We aim to reply within one business day.
6. How refunds are paid
Approved refunds go back to the original payment method — the same card or PayPal account you paid with. We cannot refund to a different method. Once we issue the refund, it typically appears within 5 to 10 business days, depending on your bank or card issuer; that part is outside our control.
When a refund is issued, your licence to use the product ends and any remaining download access is revoked. You must delete any copies you have downloaded.
7. Bundles
Bundles are sold and refunded as a single product. We cannot refund part of a bundle or exchange one item within it, because the bundle price reflects the discount for buying the set together.
8. Free products
Free downloads cost nothing, so there is nothing to refund. If a free file will not download, tell us anyway — it usually means something is broken for paying customers too.
9. Chargebacks
If something has gone wrong, please contact us before disputing a charge with your bank. A chargeback costs us a fee on top of the refunded amount and takes far longer to resolve for you than an email to us.
Where we receive a chargeback, we may suspend the associated account and revoke access to any downloads while the dispute is investigated. We will supply the payment provider with records of the purchase and delivery, including download logs.
10. Contact
Refund questions: [SUPPORT EMAIL].